Last Updated: April 19, 2026
At LANDR, we want you to feel confident in your purchase. Because our products are used for contact lens storage, we maintain strict hygiene standards while aligning with marketplace return practices.

Orders Placed on Amazon
If you purchased LANDR through Amazon, your order is subject to Amazon’s return and refund policies.
Returns are typically accepted within 30 days of delivery
Refunds and return shipping may be handled directly by Amazon
Please initiate your return through your Amazon account
For the fastest resolution, we recommend contacting Amazon customer support directly.

Orders Placed on Our Website
Returns
Due to the hygienic nature of our products, we accept returns only for unused, unopened items in original packaging within 30 days of delivery.
To be eligible:
Item must be unused and in original packaging
Proof of purchase is required
Return must be requested within 30 days
We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
Opened or used products
Items not in original condition
Returns requested after 30 days

Damaged, Defective, or Incorrect Items
If your product arrives damaged or defective, contact us within 7 days at [your email].
Please include:
Order number
Description of the issue
Photos
If approved, we will provide a replacement or refund at no cost.

Refunds
Refunds are issued after inspection of returned items
Approved refunds are processed to the original payment method
Processing time: 5–10 business days

Shipping Costs
Customers are responsible for return shipping unless the item is defective or incorrect
Original shipping fees are non-refundable

Contact
support@landrdurables.com